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Uber launched this scheme at the end of February in partnership with Reliance General Insurance. For just Rs 3 extra per ride, passengers can opt for this coverage.
To be eligible for the claim, passengers must have ‘airport’ as their ride destination. (Representative Image)
Mumbai’s never-ending roadworks and traffic jams are making life tough for travellers.
With over 701 km of roads under construction, commuters are constantly stuck in traffic. The situation is so bad that the Brihanmumbai Municipal Corporation (BMC) had to pause new digging projects to reduce disruptions.
For cab drivers, this chaos means late arrivals, angry passengers, and even road rage incidents.
Having said that, Uber has introduced a special insurance plan called ‘Missed Flight Connection Cover’ to help passengers who miss their flights due to delays.
Missed Flight Connection Cover: All You Need To Know
The plan offers a compensation of up to Rs 7,500 if an Uber ride to the airport takes too long, causing a missed flight. This applies to both domestic and international flights. This new insurance cover, launched in partnership with Reliance General Insurance, started in February.
At just Rs 3 extra per ride, passengers can get this coverage, which also includes medical costs in case of an accident.
How the Insurance Works?
- The insurance applies only if the ride is booked with “airport” as the destination.
- The estimated arrival time (ETA) must be between 90 to 120 minutes before the flight.
- To claim compensation, passengers must submit proof, including their flight ticket, booking details, and a no-travel confirmation from the airline.
Why Uber Took This Step?
Many cab drivers under the Maharashtra Rajya Rashtriya Kamgar Sangh (MRRKS) have been reluctant to take airport trips because of unpredictable delays. They often face abuse from frustrated passengers when they fail to reach the airport on time.
According to Hindustan Times, Anand Kute from the Maharashtra Rajya Rashtriya Kamgar Sangh (MRRKS) explained, “The Uber app might say ‘2-3 minutes’ to the destination, but road conditions make it 8-10 minutes instead. This makes passengers impatient and drivers anxious.”
Drivers Struggle With Poor Roads
Angered by low fares and high commission rates (25-30 percent), Mumbai’s Uber and Ola drivers staged a flash strike at Mumbai Airport on Tuesday from 5 PM to 9 PM. Many drivers claimed that apart from bad roads cutting into their earnings, they are struggling with Uber’s pricing policies.
Meanwhile, social media users are venting their frustration at the city’s road repairs. One Instagram user sarcastically asked the Brihanmumbai Municipal Corporation (BMC) to name a final amount to fix the roads: “Just take that full and final amount from taxpayers and give us our city back!”
