IND vs AUS: Cricket fans tuning in for high-stakes India vs. Australia match in the Border-Gavaskar Trophy 2024-25 faced unexpected hurdles as Disney+ Hotstar experienced widespread buffering and freezing issues. The streaming hiccups left many viewers frustrated, dampening the excitement of the game.
Social media platforms, especially X (formerly Twitter), were abuzz with complaints. Users highlighted issues ranging from audio-video sync errors to outright failure of the mobile app to load the stream. Disney+ Hotstar’s support team responded to these grievances, assuring users that the technical glitches were being addressed.
Hi! We would like to inform you that the audio sync issue is now resolved. Please restart the app on your device and try once.
— Disney+HS_helps (@hotstar_helps) November 22, 2024
@DisneyPlusHS what the hell is this happening? Is this why we have taken subscription ? Please do something.
Its 100th time since morning. #INDvAUS pic.twitter.com/wOSSyQ4kuc
— ANAS ALAM (@ANASALAM666) November 22, 2024
Hi! Let us help you through this. Please DM us your subscribed number and device make/ model we’ll get back to you at the earliest – https://t.co/9NGF8HQ95u
— Disney+HS_helps (@hotstar_helps) November 22, 2024
Hi! Let us help you through this. Please DM us your subscribed number, and we’ll get back to you at the earliest – https://t.co/9NGF8HQ95u.
— Disney+HS_helps (@hotstar_helps) November 22, 2024
Disney+ Hotstar: Quick Fixes For Streaming Problems
While the platform works on resolving these issues, here are some steps you can take to enhance your streaming experience:
Check Your Internet Connection
- Ensure a stable and fast internet connection.
- Switch between Wi-Fi and mobile data to test network stability.
Restart Your Device and App
- Reboot your smartphone, tablet, or streaming device.
- Update the Disney+ Hotstar app to the latest version.
- Clear the app’s cache and data.
Verify Account Details
- Confirm that your subscription is active.
- Log in using the correct credentials.
Be Mindful of Regional Restrictions
- Ensure Disney+ Hotstar is available in your region.
- Avoid using VPNs that may interfere with location-based access.
Monitor for Service Outages
- Check platforms like Downdetector to see if others are experiencing similar issues.
Reach Out for Support
- Contact Disney+ Hotstar’s customer service for assistance.
- Pay attention to specific error codes or messages, as they might help identify the problem.
As cricket fans hope for uninterrupted action in the coming matches, Disney+ Hotstar faces the challenge of maintaining its streaming reliability. In the meantime, taking proactive steps on your end might help you stay in the game.
